Refund and Returns Policy

Return and Refund Policy

Due to the sensitive, high-purity nature of our research chemicals and analytical reference materials, we maintain strict quality control and safety standards.

All Sales Are Final

All sales are considered final. We are unable to accept returns, issue exchanges, or offer refunds once an order has been placed and shipped. This policy is in place to ensure the integrity and purity of our products for all research customers.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with a shipping error traceable to our fulfillment process, we want to help. Please contact our support team immediately at help@cactuspeptides.com.

Carrier Transit & Lost Packages

Please note that once an order has been handed over to UPS, CactusPeptides is no longer liable for the product. All transit risk shifts to the customer upon carrier acceptance. If your package is lost, stolen, or delayed by UPS while in transit, you must contact UPS directly with your tracking number to initiate a claim. We cannot issue refunds or replacements for packages mishandled, delayed, or lost by the shipping carrier.

Customer Support

While all sales are final, we are committed to customer satisfaction. If you have any issue with your order, please reach out to us at help@cactuspeptides.com, and our team will review your situation to determine if an exception or resolution can be made on a case-by-case basis.

We appreciate your understanding and cooperation with our research-focused quality control policies.